Ordering & Product Information
How do I place an order?
You can place an order directly through our website. Simply select the product, add it to your cart, and proceed to checkout.
Can I see the product in person before purchasing?
At the moment, Shopcrafted operates primarily online. We may occasionally showcase products through pop-ups or exhibitions.
Are all products in stock?
Some products are available immediately, while others may be produced in small batches. Availability will be shown on the product page.
Can I place bulk or interior design orders?
Yes. If you're an interior designer, architect, or retailer looking for multiple pieces, please contact us for bulk inquiries.
Materials & Craftsmanship
What materials are used in Shopcrafted products?
Most Shopcrafted products are made using natural materials such as solid wood and metal, chosen for durability and timeless aesthetics.
Where are your products made?
Our products are crafted in workshops in India, working with skilled makers and small-scale production partners.
Shipping & Delivery
Where do you ship to?
We currently ship across India. International shipping may be available on request.
How long does delivery take?
Delivery timelines depend on the product and your location. Most orders are delivered within 5–10 working days.
How is furniture shipped?
Furniture pieces are carefully packed to prevent damage during transit and shipped through trusted logistics partners.
Will my furniture arrive assembled?
Some products arrive fully assembled, while others may require minimal assembly. Assembly details will be mentioned on the product page.
Returns & Cancellations
Can I cancel my order?
Orders can be cancelled before they are shipped. Once dispatched, cancellations may not be possible.
Do you accept returns?
Returns may be accepted within a specified timeframe If terms and conditions are met, the items will be returned..
Damages & Warranty
What should I do if my product arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or resolution.
Do Shopcrafted products come with a warranty?
Yes. Our products come with a limited warranty covering manufacturing defects in materials or workmanship.
What does the warranty not cover?
The warranty does not cover normal wear and tear, misuse, improper care, or accidental damage.
Care & Maintenance
How should I care for wooden furniture?
Use a soft dry cloth for cleaning. Avoid harsh chemicals and prolonged exposure to water or direct sunlight.
Can wooden furniture change color over time?
Yes. Natural wood can develop a richer tone over time as it ages and interacts with light and air.