Policies

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

At Shopcrafted, every piece is made with care, intention, and quality materials. Because many of our products are crafted in small batches using natural materials like wood and metal, slight variations in grain, tone, and texture are part of their character and not considered defects.

We accept returns only under the following conditions:

• The product has arrived damaged.
• You have received the wrong item.
• There is a manufacturing defect.

To initiate a return:

• Share your order number.
• Attach clear photos and an unboxing video (mandatory for damage claims).

Once approved, we will arrange a pickup or guide you through the return process.

• Minor variations in wood grain, color, or texture.
• Size-related concerns — please check measurements carefully before purchase.
• Change of mind after delivery.
• Products that have been used, altered, or damaged after delivery.

• Refunds will be processed within 7–10 working days after quality inspection.
• Refunds will be issued to the original payment method.

Due to limited batch production and inventory constraints, we generally do not offer direct exchanges. If you would like a different product, please initiate a return (if eligible) and place a new order separately.

For damaged or defective items:

• We will provide a replacement of the same product.
• If the item is unavailable, you may opt for store credit or a refund.

For chairs, side tables, and centre tables, we offer a 30-day craftsmanship exchange window from the date of delivery. You may request an exchange if:

• The structure becomes unstable (e.g., wobbling leg).
• There is unusual fading of finish under normal indoor use.
• There is a manufacturing-related structural concern.